At Complex Perfume, we want you to have a smooth and satisfying shopping experience. Please read our Return & Exchange Policy before placing your order.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only in the following situations:

• You received the wrong product.

• The product arrived damaged or leaked during delivery.

• The product has a manufacturing defect.

To request a return or exchange, please contact us as soon as possible after receiving your order.

2. Unboxing Video Required

For damaged, leaked, or incorrect orders, customers are strongly advised to record a clear unboxing video from the moment the package is opened.

The unboxing video may be required to verify the condition of the package and product before approving a return or exchange.

3. Product Condition

Products must be returned in their original condition and packaging.

We may not accept a return or exchange if the product has been:

• Used or significantly opened

• Damaged after delivery

• Missing original packaging or accessories

• Altered or tampered with by the customer

4. Change of Mind

Due to the nature of fragrance products, returns or exchanges are not accepted simply because a customer does not like the fragrance, scent, performance, or notes after opening or using the product.

Please review the product details carefully before placing your order.

5. Return & Exchange Process

If you believe you have received a wrong or damaged product:

1. Contact us with your order details.

2. Provide clear photos/videos of the product and packaging.

3. Our team will review your request.

4. If approved, we will guide you through the return or exchange process.

6. Delivery Charges

If the return or exchange is approved due to an error on our part, such as receiving the wrong or damaged product, we will assist with the applicable return/exchange delivery arrangements.

For other situations, any applicable delivery charges may be the customer's responsibility.

7. Refunds

If a refund is approved, it will be processed according to the payment method and circumstances of the order.

Refund processing time may vary depending on the payment method or financial institution.

8. Order Cancellation

Order cancellation requests should be made as early as possible. Once an order has been dispatched, cancellation may no longer be possible.

9. Contact Us

For return or exchange assistance, please contact:

Complex Perfume
Phone / WhatsApp: +92 323 2197374

Our team will review your request and assist you accordingly.